FAQ

For minor stains, use a damp cloth to gently wipe the affected area. Avoid using harsh chemicals or bleach.

1. If a deeper clean is needed, hand wash your bag in cold water with a mild soap. Gently scrub any soiled areas with a soft brush or cloth.
2. Make sure to rinse all soap residue from the bag. Soap left in the fabric can attract dirt.
3. Allow your bag to air dry completely before using it again. Avoid direct sunlight and high heat, as they can damage the fabric and colour.
4. Store your bag in a cool, dry place when not in use. Avoid overstuffing to maintain its shape and prevent fabric stress.
5. Try to keep your bag away from rough or abrasive surfaces to prevent snagging or tearing.
6. Keep the zippers running smoothly by occasionally rubbing a small amount of zipper lubricant along the teeth.

1. How much does shipping cost?

Local shipping cost would be a flat rate of $4 regardless of location. For overseas shipping, contact us via email at oogglibags@gmail.com or on Instagram at ooggli_ for details on shipping prices.

2. How long will it take for my order to arrive?

We offer standard shipping and it would typically take 5-7 business days. Please note that processing time is not included in the shipping duration. If you need to expedite your order, do contact us at oogglibags@gmail.com. We will try our best to assist you.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping times and costs will vary based on the destination, do contact us at oogglibags@gmail.com or on Instagram at ooggli_ for details on shipping prices.

4. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

5. What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately at oogglibags@gmail. We will assist you in resolving the issue as quickly as possible. Please note that reports of damaged items must be made within 3 days of receipt and reports of lost items should be made within 5 days of delivery date.

6. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed, we will do our best to update the shipping information.

7. What happens if I’m not home to receive my package?

If you are not home to receive your package, the carrier may leave a notice with instructions for rescheduling delivery or picking up the package from a local facility.

8. Do you offer free shipping?

We offer free shipping for orders above $80.

9. Can I expedite the processing of my order?

For urgent orders, please contact us at oogglibags@gmail.com. While we cannot guarantee expedited processing, we will do our best to accommodate your request.

If you have any other questions about our shipping policy, please feel free to contact us. We're here to help!

1. What is your return policy?

We do not accept returns. However, if there are defects found in your product upon receiving it, please contact us immediately at oogglibags@gmail.com. We will assist you in resolving the issue as quickly as possible. Please note that reports of damaged items must be made within 3 days of receipt, and reports of lost items should be made within 5 days of the delivery date.

2. How do I return an item?

To return an item, follow these steps:

1. Contact our customer service team at oogglibags@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging, including all tags and accessories.
3. Ship the item to the provided return address using a trackable shipping method.

3. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order. In such cases, we will provide a prepaid return shipping label.

4. How long does it take to process a return?

Once we receive your returned item, please allow 5-7 business days for us to process the return and issue a refund. You will receive an email confirmation once the refund has been processed.

5. How will I receive my refund? Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

6. Can I exchange an item?

No, we do not offer exchanges. However, if you receive a defective item or the wrong order, please contact us immediately at oogglibags@gmail.com. Once you return the item to us, we will send out a replacement.

7. What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us  immediately. We will arrange for a replacement or a refund and provide you with a prepaid return shipping label.

10. How can I contact customer service?

You can reach us by email at oogglibags@gmail.com or by social media ooggli_ on both Instagram and Tiktok. We are here to assist you with any questions or concerns you may have.

If you have any other questions about our returns and refunds policy, please feel free to contact us. We're here to help!

1. Welcome to Ooggli! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. All content on this website, including text, graphics, logos, images, and software, is the property of Ooggli or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works based on any of the content without our express written permission.

4. If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to terminate accounts, edit or remove content, and cancel orders at our sole discretion.

5. We attempt to be as accurate as possible with our product descriptions. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

6. All prices are listed in Singapore Dollars (SGD) and are subject to change without notice. We reserve the right to modify prices, products, or services without prior notice. In the event that a product is listed at an incorrect price, we reserve the right to cancel any orders placed for the product listed at the incorrect price.

7. Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free. In no event shall Ooggli be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

8. These terms and conditions are governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

9. We reserve the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been made constitutes acceptance of the revised terms.

10. If you have any questions about these Terms of Service, please contact us at oogglibags@gmail.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Ooggli!

At Ooggli, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Name, email address, mailing address, phone number, and payment information.
• Browser type, operating system, IP address, and browsing behavior.
• Information collected through cookies, web beacons, and similar technologies to enhance your experience on our website.

We use the information we collect for various purposes, including:

• To process your purchases, manage your orders, and provide customer service.
• To personalize your experience, improve our website, and understand how users interact with our site.
• To send you updates, promotional materials, and other information that may be of interest to you.
• To comply with applicable laws, regulations, and legal processes.

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

We may disclose your information if required by law or in response to valid requests by public authorities.

We may disclose your information to protect our rights, property, or safety, or that of others.

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• You can access and update your personal information by logging into your account on our website.
• You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.
• You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website after such changes have been made constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at oogglibags@gmail.com 

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting Ooggli with your information.